Special thanks to the guys at Flipline Studios with providing us with this information!

If you're having trouble with your progress not being saved in one or all of our games, there are a few possible reasons why this could be happening.  Your progress is saved with something called a "Flash cookie."  This is a teeny, harmless file that the game puts on your computer that stores your game information.  Something must have deleted your Flash cookies!

Check the list below to see if any of these help solve the issue for you.

Reason #1: Your Web Browser is deleting your saved games

With certain web browsers (like Internet Explorer) and the newest Flash Player, when you delete cookies in your browser it will also delete saved information for Flash games.  This is actually a newer issue, as browsers added this feature within the last few months with updates, so if the problem only started happening since May 2011 this may be the cause for you.

If you have deleted your cookies recently, or set up your web browser to automatically delete cookies when you close the window, this could be the reason your saved games have disappeared.

Reason #2: Other software is deleting your saved games

Some cleaning software (such as CCleaner) may also delete your saved games.  If you use cleaning software regularly, or have it scheduled to automatically clean up files on your computer, this may be why your saved games are missing.  Check if there are any options to disable deleting Flash SharedObjects / LSOs / Flash Cookies in the software.

Reason #3:  Flash Player is preventing you from saving your game

The first two reasons relate to existing saved games that later disappear, but if your games never save your progress, it could be a setting in the Flash Player that is preventing you from saving your game.  First, check your Flash Global Storage Settings.  Learn more about this here:

Global Storage Settings for Flash Player

The image below will show settings which should work correctly.  If your settings screen looks different, this may be the issue with your saved games.

Next, check your storage settings for a particular site.  Learn more about this here:

Website Storage Settings for Flash Player

On this screen, scroll through the list at the bottom and click on the site where you play the game (www.coolifiedgames.com).  After clicking, check the slider and checkbox above to make sure you can save on this site.  The image below shows settings that should work for you:

When you've finished making changes to each of these screens, you can just close the window -- it automatically applies the changes without needing an "OK" button.

Reason #4:  You're not playing on the same exact site

If you played the game on our site, your progress will only be remembered on our sites.  Also, make sure the site address is exactly what you used last time.  There may be an issue if you started playing at "http://coolifiedgames.com and then try to continue on "http://www.coolifiedgames.com" (with the www included).

Reason #5:  You're not playing on the same computer

The game can't recognize you as a person, it can only recognize your computer!  So, if you play on a different computer or get a new computer, you'll have to start your game progress over again.